Learning how better technician utilization can improve your service dispatch call times is number one way that your business can improve the customer experience. In your dispatch center, you see units moving all over the area to different appointments, but customers are at home or the office waiting for someone to show up.

Utilizing the technicians out in the field is a balancing act between ensuring that everyone is seen and sending the closest technician to the next call. Rather than just making a list of stops and sending it to each technician, the plan can be much more thoughtful.

Our service and programming ensures that technicians are being directed to the nearest possible customer so that each customer can be seen more quickly. While this may not be the traditional method of sending out technicians on service calls, it is the most efficient way to move everyone around during the work day.

When we come in to help, we integrate Sage 300 and Service Manager into your company’s existing processes to help you get more accurate information about scheduling and technician locations. The goal is to calculate which technician should go where next. The technician can be led to different locations throughout the day with mobile mapping on their smartphones or tablets, and customers all have a better experience because they are seen more quickly.

For information about improving the customer experience with your service company, contact us to schedule a consultation to find out how the integration of Sage 300 will change the way your customers feel about their service appointments.