Technical Support

By Phone, Online or Web-Based Training

Here To Serve and Support Your Business

Acumen Information Systems creates operational excellence for our clients, helping them to stand out through exceptional customer service. The support and services we offer play a critical role in delivering value to your business – beyond just software features and functionality.

Need Help?

Acumen offers support services to organizations to get the most value out of their investment. All support calls and requests are logged into our system and a ticket number is created. The ticket is then sent to our tiered support and prioritize by mission-critical issues.

When creating a ticket, please include the level of severity and as much details as possible.

For immediate assistance, contact Acumen Support at or call:

East Coast Support (407) 965-2411 | West Coast Support  (747) 297-2411


Support Resources

Sage City Online Community
Post questions, search for answers, and join discussions with Sage users and consultants.

Sage Intelligence Resources
Download templates, guides and eBooks.

Sage Intelligence Classes
Access to many different learning classes on Sage Intelligence and Excel.

Sage Intelligence YouTube Channel
How-to’s and instructional videos focused entirely on Sage Intelligence.

Sage University
Sage-related online training courses across a wide range of products and topics.

Acumen Educational Webinars
Educational webinars that provide tips, tricks, and tools to enhance your software solution.

Request Support 

Leave your name, contact info, and support request details below. A support ticket will be created and assigned to the consulting team for resolution as soon as possible.


Looking for Extended Support Options?

Acumen offers Extended Support Options to all clients to provide them with high-quality service and assistance. These Support Options are available for Sage 300, Sage Intacct, Sage CRM, Sage Intelligence, Sage Fixed Assets, Sage HRMS, and all Acumen-supported Third-Party modules on a current annual contract. 


Extended Support Options include a monthly fixed support price, unlimited support, a dedicated Account Manager, Sage upgrade services, product updates, and much more! For more information on available options, please click on the button below to contact your assigned Acumen account manager.